Frequently Asked Questions
Q: What if I only have a cell phone?
A: I can provide some support over the phone and my video platform does work on cell phones.
Q: What if my child is quiet on face-time with family? Will he/she benefit from therapy on a screen?
A: Most children engage easily with the clinician as the digital and nondigital activities are age appropriate and
fun in order to motivate learning. You are welcome to have a demo session to see how it goes.
Q: What is the length of a typical follow-up session?
A: Sessions are 30- 45 minutes, depending on the type of intervention and the age of the child.
Q: Where does the assessment or therapy take place?
A: Therapy/Assessment takes place within in your home via Virtual Care Sessions online.
Q: What do I need at home to engage my child in Virtual Care Treatment?
A laptop or desk top computer, or a tablet or smart phone are needed. A webcam is also essential, either built into your
device or an external one.If your child is a toddler (36 months or younger), I will request that we meet with some activities at
your end specific to your child's age and interest.If your child struggles to hear, a child sized headset is also beneficial.
Q: What video conferencing application will I need to download?
A: You will need to use the google chrome browser but will not need to download software for the video conferencing meeting.
You will be sent an invitation and you need only click on the link and use the passcode in the invitation .
Q: What forms of payment are accepted?
A: Fees can be paid by: Electronic transfer or personal cheque at the time we meet.
Q: Are receipts provided per session?
A: Yes. Receipts are provided for all services and can be sent by email.
Q: Can I claim speech/language virtual services under my personal insurance?
A: Yes. If you do not have personal insurance, speech services can also be claimed under Medical on your income tax forms.
Q: Do I need an initial assessment to receive therapy and how long does it take?
A: Yes. An initial assessment provides important information about child's therapy goals. Assessments are scheduled on an
hourly basis and can range from 1-3 hours, depending on the age of the client. Older students need more time.
Q: Am I required to do anything during and in between therapy sessions?
A: Yes. All children must have an adult attending virtual care sessions to support their learning and focus.
Summary emails are sent following sessions with strategies/suggestions to implement at home.
Q: How long before improvement in speech or language skills is noticeable?
A: Usually as little as 1-3 sessions provides noticeable improvement. However, every child is different and some may require